I think the larger issue here is the dealer often has to deal with someone that thinks it's ok to refuse items again and again! However this same person continues to want to place pre-orders for several items a year. You have to place yourself in the shoes of both the dealer and consumer to understand how difficult a place this places both of them in. It's a shame that most of the product cannot be delivered as described as it would solve most of this unnecessary tension.
At the present time I'm not pre-ordering any Lionel. It's just too much of a crap shoot what color they might paint it.
