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Reply to "I am NEVER buying or pre-ordering again!"

@rplst8 posted:

The problem with this logic is that the time to buy and own some of these locos is limited.  The person obviously wants the item, but if they sell they have no recourse to get what they were promised and paid for.  Hopefully if enough ire is raised at the non-delivery, or delivery of incorrect items, some remedy might be offered to make the customer whole.  

For instance, I saw some other tread about the color green being wrong on some item, and Lionel is actually sending new shells to customers. It has yet to happen, but it’s the right way to handle it.  

People have a right to demand they get what they paid for.  Imagine ordering a new truck with a V8 and it arriving with a V6, a bike horn, and a reverse light that flickers. Would you take delivery of it from the dealer?

Exactly, it took 17 months to find out that the promised boiler front for the J3a Hudson 5416 would NOT be delivered.  During that time there were multiple threads about this engine not being what was expected and NO ONE said on any of those threads that they would like to buy the engine from the original purchasers.

Last edited by GregM

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