@rplst8 posted:The problem with this logic is that the time to buy and own some of these locos is limited. The person obviously wants the item, but if they sell they have no recourse to get what they were promised and paid for. Hopefully if enough ire is raised at the non-delivery, or delivery of incorrect items, some remedy might be offered to make the customer whole.
For instance, I saw some other tread about the color green being wrong on some item, and Lionel is actually sending new shells to customers. It has yet to happen, but it’s the right way to handle it.
People have a right to demand they get what they paid for. Imagine ordering a new truck with a V8 and it arriving with a V6, a bike horn, and a reverse light that flickers. Would you take delivery of it from the dealer?
I'm sorry, but no. Sure, you have a right to be unhappy if you don't like it. However, if you are going to complain on OGR that the engine you pre-ordered has the wrong paint scheme and go so far as to say: "If I saw this locomotive before I bought it I never would have purchased it" and yet turn down all offers from people who want the locomotive and will pay you what you paid for it, then I am waving the the BS flag. Its called being overly dramatic and over stating your case.
This is especially so when the locomotive as delivered looks almost exactly like it was pictured in the catalog.
BTW, I must have missed an announcement where Lionel is sending replacement shells for a recently released locomotive. Which locomotive is Lionel sending replacement shells for?
