Reply to "Lionel Service Center • Has my new locomotive • They sent me a video of my loco on their test track."

trainroomgaryOGR Forum Member DIGITAL SUBSCRIBER

An update from the Motor City.

Yesterday I called Lionel in Concord, North Carolina and spoke with Desirae in the service department. She ask for my address and looked up my account. She took the information about the locomotive and said this would be covered under their warranty program. I ask her to ask the tech to watch my video on the OGR Forum, “Lionel Service Questions”. She put this information into the service notes. Desirae was very knowledgeable about repair issues.

She email me my case number and a return postage label with the USPS. I took the package to my post office to be mailed back to Lionel. Close by is The Bait Shop. Picked up some night crawlers and went fishing on Middle Straits Lake.

Gary: Gone fishing. 🚂

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An update from the Motor City.

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