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Reply to "Lionel Service Center • Has my new locomotive • They sent me a video of my loco on their test track."

Notice that  the engine connected light on the remote is lit, where in the videos you have from your layout, the remote doesn't show it connected to the engine.

Gary vid capture

gary

Lionel test Center

lionel 1

Gary, this leads me to believe there's something up with your remote, as Vernon mentioned in his posts above.

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OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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