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Reply to "I'm surprised no one has already posted this"

GGG posted:

Jeff your not hear what I am saying and are missing my point. I get they are slow.  Never said they are not.  Folks seem to imply if the system used was like lionels that would solve it all.  All I said is no it would not.  Your own example proves it.  IF you place an incomplete order with lionel, it would process an ship.  When you had to add the extra part that is another order with another shipping charge.  What is the difference.  If you don't like it stop doing MTH stuff.  Or stop making incomplete orders.

It has been this way forever, so all these comments about who the service manager is, what the shopping cart looks like has nothing to do with the process of how parts work at mth and have worked for decades.  Do a search, you will see it all.

So instead of whining to the air, (seems we all like to do that more now a days) figure away to work around it.  I order parts in bulk then I am my own parts manager. I don't care that it takes 6 weeks to fill my order, I have 2 month of most parts in stock.  When they get less then a 2 month supply I reorder.

If it is a part I don't have the customer is told there will be a wait.

I worked with Jeff and Jason, both have good and bad attributes.  ASC work with Deb is different than Customers with Midge.  As Marty would say, and I seem to be quoting him a lot "it is what it is".

John, your reading into Jasons,  comment and all I can say is I have had different experience adjusting an order.  Much of it has do to with other factors including parts availability and actual work load during the period in my mind.  I have gotten parts in 2 weeks during certain times.

As far as folks alerting on this thread, really??  Why??  Sensitive group?  Jeez John still calls me for info and I call him for info, talked just last week.  2 calls if I remember right, I had a question and so did he.    G

 

I see my order has finally processed from January. I ordered a motor for a Railking challenger an eccentric valve guide for a mountain m1a a smoke unit for an HO GS4 and a five pack of smoke unit motors.  All listed as available. The only thing processed was the five pack smoke unit motors. 

 

Going to quit complaining. It is what it is. I said more than I should have. 

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