We have devolved to a society, in which many of us (I am guilty of it, too) feel entitled and in which we expect instant results. The web has provided people with the ability to speak before they think, speak without filter, and speak without the normal social graces. The computer has afforded us an immediate way to react and vent, and to take away from us the individual responsibility to be self-reliant and thoughtful.
Imagine this situation back when we communicated by the postal service. Answer: it wouldn't have even happened. None of us would have learned about this single unfortunate event, the manufacturer would have taken care of the problem, without the potential of public embarrassment, and the customer would have, after a few weeks, been satisfied.
I'm sorry that your toy train track arrived busted. I'm sure that using good old American ingenuity, you'll get the satisfaction of analyzing the problem, and fixing it. In the future, this low point in your life will eventually be one that you will put into perspective, and you will move on to fix bigger and more complicated problems that will erupt. Historically, playing with toy trains has helped countless generations of folks learn new skills. Here's your chance!