Several years ago I bought some 072 left and right hand switches from Steve. I started to lay one of them down and noticed something wasn't right, turned out the guard rails were missing. I called RCS and talked to Steve, he wanted to replace the switch but I told him to simply drop the parts in an envelope and mail them to me and I would put them on.
Stuff happens, and in this case Steve made it right in a quick manner. Some glue and a couple of spikes (good Lord all you railroad men, call them what they are!!!) and all was fine.