Reply to "Legacy 2 Base and remote sofware update"

Just thinking out loud here I assume since it is a newer laptop your using a 9 pin serial to USB adapter, is it possible that the adapter is not working properly or the computer needs a diver software in order to understand the information from the adapter. I used one a long time ago for a different application and it came with a CD with the driver software on it. I have never gone this route to update legacy so I’m just guessing here. Use to use a old desktop that I loaded all the updates on that had a serial port until now I have a LCS WiFi model for my laptop that works flawlessly. 

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