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Lionchief App does not detect engine. Union Pacific 0-8-0

My nephew received a new Union Pacific starter set, model number 1923040, but the lionechief app (on iPhone) would not recognize the 0-8-0 engine. It was never available to select within the app. Remote included in the set connected to it and worked fine. We attempted the tried and true shut down restart everything - unplug power, close app, remote off, then plugged it back in and reopened app once the engine was chirping. No luck  

Are there known Bluetooth connectivity issues with this model or with the app in general?  

Original Post

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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