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Reply to "Lionel 6-82768 C&O Allegheny #1604 returned from Lionel and doesn't run properly. What is wrong?"

One of the difficulties in selling engines with flaws on Ebay is the Ebay Buyer Protection Plan that protects Buyers from engines that are NOT AS LISTED.  Any buyer complaint creates an automatic return issue. This is a good protection for the buyer, but it can create headaches for sellers of used equipment.

I might have an ugly engine, supply photos, write exactly how ugly it is, and still the dissatisfied buyer can claim,  "I thought it would look better."  A buyer return would be created automatically, lowering my seller rating and discount fee rate.  

The wording "Seller does NOT take returns" is meaningless.  If a complaint is made, a return is started.

With any business transaction there is risk: shipping damage, lost packages, buyer's remorse, etc.  But Ebay has been a good site for me to sell lightly used cars and engines that worked perfectly. 

I plan on offering a 30-day warranty on all sales.  Cars arrive either working or damaged,  Engines create a gray area as board issues and smoke units could fail. This said, Ebay is still a good site for thinning my collection.

Sincerely, John Rowlen

Last edited by John Rowlen

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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