Lionel has been like the beautiful woman who doesn't always love you back. Some great moments, and then some absolutely maddening.
I have been very fortunate that the dealers have helped me when possible. We often commiserate with each other. Remember that Lionel Dealers have their stories too, but you will never hear of them. They get to stack pallets of damaged/returned merchandise to return to Lionel for a dealer credit.
We are all part of a large Model Railroader family: Dealers, Customers, Manufacturers. and the Shipper who just delivered the dessert cake upside down in the box. Some days are a picnic, and other days everybody brought potato salad. "Ah man, who was supposed to bring the beer?"
Have a good week.
Sincerely, John Rowlen