Leapin Larry, I like your taste in GP9 engines. I looked at your posts many times as I considered buying my B&O GP9. Thank you for the pictures.
Gunrunner John, As always, I am grateful for your technical help and sense of humor.
To Lionel, I am a lifelong, loyal customer who wants to see the hobby continue for many years. If your products did not matter to me, I would not post. I guard my collection with the greatest of care, maintaining the engines and cars properly.
I now must go through Dean for any service, not customer service, which is leading me to return items back to the dealers, rather than sit on the phone, only to be told that I must talk to Dean, who is not available. I have not spoken to Dean in over three years. OGR Forum is my only communication link with Lionel, along with Lionel's Dealer network, because of this policy of Lionel's choice. My large purchases of Lionel's products has become a liability, rather than an asset. A first time buyer of a cheap starter set gets better service.
Sincerely, John Rowlen
