John Rowlen posted:Trust is important to me, and the three Repair Trips and damage to the new CSX F40PH #9999 has brought a break in the good faith relationship I thought I had with Dean at Lionel. We both appear to mistrust each other.
I have emailed pictures to Dean. I, and maybe you too, can no longer get service without Dean's approval. Lionel changed its way it takes returns as of mid December 2018. The new policy as explained by Katie is "1. Dean must email Service that they can issue an RA. 2. All RAs have to be approved by Dean. Some type of internal number follows Dean's communication to Katie and the service crew." Unfortunately, Dean is never available. Dean is not in his office. Dean is on vacation. I must email Dean. Dean must email service.
I believe Dean is retiring soon, if he hasn't already ( no surprise there). Please let us know how the new service manager is.
