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Reply to "Lionel Booth?"

Bryant Dunivan 111417 posted:

Yes I do mean that.  I have said on other topics, that we are now the final QC and for the most part final assembly or fine tuner of our products.  Don’t like it that way, but have accepted that roll it I want to add to my collection.

With such low expectations, why should Lionel try to do better? You are the ideal customer.

On balance, I think that 50% of my purchases need attention.  50% of that fixed by me.  The other 50% by manufacturer.  Once returned and fixed, fine.  That has been about my track record.  I can not change it, I accept it as the status quo.

Is there any other product in life that you purchase for over $1000 that has a 50% failure rate??.....not me.( and I certainly wouldn't keep buying any brand of anything if they did) Not to mention, other train manufacturers have a far better average.

Not saying it is right or desirable, but that’s what I accept as the normal for me.  I still buy it if I like it.  I do say, the QC sticker was spot on as my Challenger arrived fine, and only my desire to address the sound cause me to send it back. 

If the sounds were incorrect, then it really wasn't "fine", was it?  The lack of articulated sounds was also a shortfall when compared to the previous run.

 because we are the final QC and final adjustments.  

Maybe Lionel should leave the sticker on its backing and put it loose inside the box. Then WE can put it on the outside, ,when its passes inspection 

 

Last edited by RickO

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