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Anyone know if we can just take the part (i.e. smoke unit and roof fans) off and send it directly to Lionel instead of sending the whole train itself? I've disassembled engines before and Lionel engines are pretty straightforward. Worst case is I am hoping to take it to a local Lionel service station not too far from my house. I am trying to avoid sending the entire train via any carrier like UPS knowing how irresponsible they are.
Perhaps it's not all Vision Line engines, but at least a few (and at least one non-Vision engine) have indications that if the user removes the shell, the warranty is voided.
And I am 100% with you on the UPS (and other carriers) concern. That is not normally considered in the "but the customer service is top notch" responses. I tend to worry about what else will happen to a unit in shipping even if it does come back with the original problem fixed. (this is obviously not a Lionel exclusive problem, shippers can abuse a box from anyone)
-Dave
