Originally Posted by gunrunnerjohn:
What a lame response, that's really not what I'd expect from Lionel!
Well thats what I would expect from the "customer service representative." they can only answer with "cookie cutter" responses.
In the past, when I've emailed Lionel I was always under the impression Mike Reagan or one of the other techs was on the receiving end.
I'm not sure if it was luck, or maybe Lionels emails now go through customer service first since they've moved.
Questions/repairs were always handled fast and accurately.
