I had similar problems with a William engine that had been returned to the store with a broken coal load and a note inside from the previous buyer. It was returned and the store apparently didn't check it out. I see situations like this frequently at Home Depot when someone takes a product back, doesn't bother to look inside the box and the product is either damaged new or obviously used. Bought a two pack of drill batteries that were worn out and really beaten up. I always look at any product from HD that appears to have been opened.
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