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Reply to "Lionel Legacy steam—under warranty—main smoke unit out—no reply from Lionel"

Don't get your hopes up I've been waiting a month for an RA and haven't received it.   I'm starting to think its not behind but uncappable.  I've got 3 sitting around(2 DOA'S and one smoke unit related) that need to go back that they wont take at this time.  Said they we'll extend my warranty coverage to offset the delay.   If it wasn't for not wanting to eat all the shipping cost I would send it somewhere else.  Really starting to take a down turn as of late.  My experiences have been very positive.  However lately in my own experience and what I see here makes me wonder where we're really headed.  Not to get off topic but while I'm venting I'm really tired of not getting what's advertised as well.   Total BS.   Makes me whish there was another alternative.  You can only ask for such much forgiveness and patience.  Instead of driving folks to MTH it'll be to HO or N.   Love Lionel but I'm not impressed.   

FWIW, I got an RA last week in 2 days. I guess mileage may vary. BTW, it may help to follow up.

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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