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Reply to "Lionel Parts Sale"

@Steims posted:

I placed my order before any of you at 12:05 am on 9/23/22 and my status shows "Pending Fulfillment" over a week later.

Am I the only one with a delayed order?

I am in the same situation with the "pending fulfillment" status.    I placed my order at 12:04am on 9/23/22,   but after paying,  checking out and receiving my order confirmation I noticed that nothing on my order(including the total) received the 50% off.   In addition,  the date on my order confirmation showed 9/22/23.    I phoned customer support at approx. 9:30am that morning(9/23/22) and was told that shouldn't have happened.   The woman then applied the 50% discount to the order and sent me a revised order confirmation(but the order date still showed 9/22/22) along with the statement the order should be shipped within 24-48 hours.   The following week(9/27/22) I logged into my Lionel account to check the order and saw the "pending fulfillment" status along with a bright orange re-order block  under each item and the total.   Never saw this in any of my previous parts sale orders so I called Lionel again.   Due to Lionel having to revise my original order,  I thought that I might have to re-order everything but I was told my order was good and not to click on any of the orange blocks.  So here we are at Oct 1 with my order still showing "pending fulfillment" and now some parts that I ordered at 12:04am(4minutes after the sale started) are showing up as "out of stock".   This may sound selfish,  but most businesses fulfill orders in the order in which they are received.   Just my opinion.

Last edited by metalman

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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