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Lionel response time?

Hello All - I am very new to O-gauge railroading but am enjoying it thoroughly with my son. We started with a Lioncheif starter set, 6-83984, which is the Pennsylvania Flyer RTR set. The sound has died on it, and we are trying to get warranty repairs.

My issue is that the train is (was) in Warranty and I called, faxed and emailed Lionel with no response. My last contact via email was on 12-21. I've had no response at all. Is this normal? I've since bought two other locos from a dealer, but this first one was from Amazon so they are no help. Thanks in advance for any insights.

Original Post
OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
330-757-3020

www.ogaugerr.com
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