Hello All - I am very new to O-gauge railroading but am enjoying it thoroughly with my son. We started with a Lioncheif starter set, 6-83984, which is the Pennsylvania Flyer RTR set. The sound has died on it, and we are trying to get warranty repairs.
My issue is that the train is (was) in Warranty and I called, faxed and emailed Lionel with no response. My last contact via email was on 12-21. I've had no response at all. Is this normal? I've since bought two other locos from a dealer, but this first one was from Amazon so they are no help. Thanks in advance for any insights.
You will find that you will have to persist in contacting them.
As important, have you posted your problem on the board? It is probably an issue you might be able to fix yourself (i.e. setting).
Find a forum area this pertains to. Put your item number in and what symptoms you are experiencing. Therte a a ton of people here to help. If they can't fix it, they'll fix it to where nobody can! Just joking. Give it a try.
By the way. Welcome to O-Gauge Railroading. Your life will have always seemed empty, until now. Congrats, and thanks for bringing your son ito the hobby.