Markp2021 - A word of advice for the future (otherwise you'll hear about it - lol). Whenever you Post on this Forum about a problem you're experiencing, if at all possible please include the manufacturer's product number.
I agree with what's already been said by others - that there are numerous very qualified people on here that are more than willing to offer sound advice - but the product number tends to narrow down the search of a possible cause of the problem.
Welcome to the Forum and I'm sure you'll pick up many helpful pointers here!