Just a reminder that in the current situation, normal does not apply. I don't know for certain, but I'm guessing they are operating with much reduced staffing and no ability to hire and train new people. In the old days this was called a disaster. And it clearly isn't just Lionel. Adjust your expectations for the next six to twelve months. And get yourself vaccinated, which will probably be a time consuming and frustrating experience since we've never had to do this before. But it's not like we get any choice in the matter. Many of us are retired, but for those in the world of work, this is one of the most challenging times, short of world war, that we've heard about or seen.
While I tend to agree, they have work to do. Even before the current crisis they had some issues. The pandemic just really pushed them further. I'm sure they know it and are probably tied of seeing the posts but I suspect not much can be accomplished until we get back to normal.