I would cheerfully not talk or email if a bunch of the required repair parts for customer repairs didn't have "must call Lionel" on them! Why in the world they do that I'll never know. If they have the parts, how about letting us buy them and do the repairs? I really don't understand why some of the stuff you have to call, yet identical parts for different models in the same age range are able to be ordered directly from the dealer website. Lionel has been shipping parts quicker now, so that issue has largely been addressed, but when I can't get the parts on order, it's a moot point!
Customers will have a much better opinion of Lionel if I am able to fix their equipment than when I have to tell them I can't get in contact with Lionel, thus no parts to fix them!
