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Reply to "Lionel response time?"

@Markp2021 posted:

Hello All - I am very new to O-gauge railroading but am enjoying it thoroughly with my son. We started with a Lioncheif starter set, 6-83984, which is the Pennsylvania Flyer RTR set. The sound has died on it, and we are trying to get warranty repairs.

My issue is that the train is (was) in Warranty and I called, faxed and emailed Lionel with no response. My last contact via email was on 12-21. I've had no response at all. Is this normal? I've since bought two other locos from a dealer, but this first one was from Amazon so they are no help. Thanks in advance for any insights.

Hi All - I finally got a response from Lionel today! February 2nd 2021 and my initial contact was December 22, 2020. I have already had the train fixed, but it would have been nice to have it done under warranty. Just FYI for all those out there with open RA's. Thanks.

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

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