Reply to "Lionel response time?"

@Chuck Sartor posted:
No disrespect to former service manager Dean, But when Mike left Lionel, the service dept took a downhill turn and never recovered.

No question there. He cleaned house on parts and customer service. An Ra# was a mere email and 24hrs or less away.

(Not all of us are retired and have an hour or two to sit on hold.)

What a good time in the hobby that was!

2/2/218:38 PM

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