Reply to "Lionel response time?"

HenryjintOGR Forum Member SUPPORTING MEMBERDIGITAL SUBSCRIBER

After not much help from the purchasing dealer, I called Lionel on 2/4/21 about a replacement piece of 36" lighted curve track for one which had a crack completely across the roadbed. It was from a Lionel Junction set I purchased this Christmas. Called Lionel around 9:15 am and hung up 30 mins later because of no answer. Called back at 12:40 pm and a customer service person looked up to see if a single piece of track was available and then confirmed my customer info - 45 mins for that call. Today I am happy to say I received my piece of track! Thank-you Lionel!

2/11/212:43 PM

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