Okay everyone. I know what I'm about to say won't be agreed on by all but it's my opinion. I know somebody may likely post that such occurences aren't that much of an issue since Lionel has Mike R. in charge of customer service and that he's a great asset to Lionel. Aside from Mike R. being a great asset, Lionel likely wouldn't need to depend on him to such an extent if their quality control were better. Perhaps he'd be better utilized if he were positioned on site at the factories where these problems originate overseeing that they don't occur rather than being in N.C. to deal with rectifying them after the fact. To me, being proactive beats being reactive any day in any endeavor.
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