Dave NYC,
Just saw your video, and glad that you also contacted Lionel. I too send an separate email to Dave Olson several weeks ago detailing the issues with the couplers. I do NOT have the milk car, but did buy a CNW Friendship car that has the same issues.
I hope that Lionel will step up to the plate and correct this serious issue not only on future releases, but will send new trucks and couplers to those of us that purchased these defective designed trucks/couplers at no cost.
When other manufactures were informed of issues on new releases, they not only fixed future releases, but shipped replacement parts to owners at no costs, Atlas and Athearn are 2 that I personally know of.
I really would like to buy the entire Friendship fleet that Lionel announces, 6 cars, but until I know the issue will be fixed, I won't buy any of the new freight cars from Lionel.
As I see it, both Lionel and those of us that refuse to buy new cars with this defective design, it's a lose/lose proposition.
RAY
