I've got to believe someone from Lionel has seen this thread. It's time for Lionel to put on their big boy pants, admit there is a problem, acknowledge the cause of the problem, and let customers know how they will rectify things (including when).
If what customer service told you is true and that you are the first one to call them directly about this issue, then you are expecting a company to have a fix for you less than 8 hours after you called about it. Customer service did tell you the right thing in terms of them locating an undamaged set for you. Not sure how you would expect a company to roll out a fix for a problem in under a day....
