Reply to "Lionel Service"

TraintrackOGR Forum Member DIGITAL SUBSCRIBER

I sent my 2 RS-11 engines that were under warranty to Lionel on Feb. 8 after receiving an RA# and Fed Ex return label. Fed Ex delivered the 2 engines to Lionel on Feb. 11. I received the engines back today Feb. 22 ( originally Fed Ex attempted delivery on Feb. 20, but I was not home and a signature was required). The Tech was able to correct the problems and replace an issue I had with the original shipment from the Hobby Shop. Thanks to Lionel, the Tech and his Manager for making me a happy customer.

2/22/2011:19 PM

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