wiz posted:Well I've shown much restraint as of late in posting about this Loader we waited, what 3-4 years to get...At the end of the day this thing still seems as if it was rushed to market..The instructions are basically useless and the hole thing is just fragile. I have a pump with both hoses pulled out of it and no hope of getting them back in with out modifications....Why are the hoses out you ask? Because in my ignorance I put Maga steam smoke fluid in mine and locked the thing up before I ever seen a drop dispensed. So I was removing the pump to try and flush it out .. I completely take charge of this being my fault because one of the few things in the instructions that is clear is the requirement to use ONLY lionel fluid.. Why on earth would you design your product like that? Gallons of other fluids are sold daily but you design to use one specific type? I guess your service department will be in the black next month..lol...Hopefully I can buy a new pump with the hoses attached otherwise I'll be sending the hole dam thing in....
Can I buy a more robust pump that will move slightly thinker fluid?
Seriously can someone answer why you designed this to use only your fluid ???? Is this a marketing ploy to sell your fluid?
I've sent Lionel service a fix for the hose breakage. Secondly, the original prototype I gave to Lionel used ANY smoke fluid,(Same Pump) my original design did not attach the hoses to the pump this way. Also the pump will last a long time, that's why it was used for long term reliability. The fix is easy, I'm sure Lionel will take care of it. My original test unit still runs fine after 5 years of use with this pump. The pump is not the problem. It's the way the hoses are attached to it, and like I said I've provided Lionel with a simple fix.
PS During any large scale product release a fault may show up that is an easy fix for the customer.
Ernie
