well gents I seem to have none of your issues within days I receive replies from my emails usually from angela customer service.
and yesterday I called and within 5 minutes had a live person on the other end and helped me.
maybe I've been lucky so far? a side note they no longer have customer service with its own button push feature it now resides in the warranty button push .
for all companies by time one pushes all the buttons a real live receptionist answering the phone would get you where you need to be in seconds I really dislike this new fangled we have changed our options ordeal come on America will one person break the bank to answer your phones and direct you to whom you need?
only my 02 cent thought on last part.
