I'm still waiting on a response to my inquiry about my LC+ GP-7s. Not sure I will ever hear, but no one will die if I don't.
they are good people though, just overwhelmed I think by quality problems with the Berks and some of the LC+ stuff, as I see it.
BINGO!!
Straight answers go a long way.. don't BS me about what's going on.. if you don't have the answers either find out and get back or give me to someone who does know.
The first response from Meghan (who is very cute ..but.. still a redhead w/freckles in my head 
) was the usual ..Lionel appreciates your biz.. we are working hard to fix.. canned response that one would expect from a cust serv rep...
When I asked specific questions about my loco she was quick to reply with detailed answers to all my questions. The way you deliver the news can help also.... as I said she was pleasant enough to convince me to wait a little longer...
I'm sure Brian is right ..it will be on my doorstep soon.. positive waves!!
