Sad to say I wasn't very impressed with Lionel's Concord, NC Service up until now.
I had my first and very likely my last Factory Warranty Repair last year.
Berkshire Lion chief Plus 2.0 Locomotive had 4 issues listed to repair.
1.The smoke unit had a wheezing sound and didn't chuff smoke. (Fan unit was replaced.)
2. One of the drivers wobbles. (Wasn't repaired or addressed. Still wobbles.)
3. Front driver axle intermittently makes a fairly loud clunk clunk clunk sound that one can hear and feel while running if you lightly touch the boiler while it runs. (Said they didn't hear it. perhaps they just couldn't get it to do this or they didn't look. I don't know. It did it on its first run when I got it back.)
4. The chuffing sounds are very low volume compared to the rest of the sounds and my lion chief starter set locomotive chuffs. (Wasn't addressed or even mentioned. Yes I have adjusted the volume through the app.)
It took about a month to get it back.
I know that in the grand scheme of new O Gauge items $500.00 may not be much. I know that nothing is perfect, however I expected a little better from Lionel. I thought that Lionel would repair the issues or at the very least address all of them.
