My PC has a wifi adapter and the PC is hooked into my secure wifi network. I use the Norton Security Suite and I tried it with the firewall disabled in order to get image 16. When I installed the IPC MultiViewSetup, I do not get the firewall screen. I've checked the on/off switch a number of times and it is on. Also I tried the reset button with the power on. The power to the track is at least 16+ volts. I do not have Android device, a Windows smart phone and Amazon Fires which are not true Android devices. If I do not get it working by tomorrow morning its going back to the dealer as being defective.