Kalmbach Publishing Company (LOL) shut down Customer Service at their Waukesha, WI HQ and outsourced it to some unknown outfit in Tampa, FL a couple years ago. Well, when that brilliant move flopped they found another fly-by-nighter in Big Sandy, TX, of all places. Gads, what a thought...??? The sheer fact they put the girls in Waukesha out on the street (Item: These gals really knew their business too!) was enough for me to cancel all my subscriptions of the railroad related magazines I had purchased.
To add insult to injury, they have terminated Marc Horowitz, founder of Garden Railways magazine. GR's magazine's quality completely disappeared soon after. The advertisements outnumbered the number of pages of the articals, at least this was the impression I received. Believe me, Al Kalmbach, David P. Morgan, Rosemary Entringer, and Lynn Westcott, are all turning over in their graves to see how the top notch company Al Kalmbach started during The Great Depression with Model Railroader, has sunk so low.
A tip of my old wore out traditional striped engineer's cap to the entire OGR staff for maintaining Quality Plus with both the magazine and forum that all subscribers have come to love from the Get Go! WOW, you guys and gals run the OGR business professionally, and this is why I will renew my subscription when it comes due in 2021, and many more years too until my Maker calls me home to the roundhouse in the sky which is just beyond the Big Rock Candy Mountains where all railroaders, railfans, and model railroaders go when their number comes up!
Godspeed on the Heavenly Express
Joe
