Back in the 80s. I did. I had a question. Sent it to the college electronic dept.
The instructor gave it to a student. Who called me and explained. Things. It was something for my Xmas train layout.
Now days. Who knows. The way things are. Most students want the challenge. It's up to the instructor I would say. Unless. Now it has to go by way of the president. Cause of possible liability.