"a total embarrassment on Lionel’s part."
Let those amongst us without sin cast the first stone. 
The title is not remotely correct English either. I wouldn't consider this human error a total embarrassment to the original poster.
You're the consumer. If there's something truly wrong about the product, it's your right to receive a refund or a correction. Unlike the poster above who says Lionel will do nothing about it, I'm pretty sure they will give the dealer a refund if you reject the product and they return it.
