@Cabin Fever Auctions posted:Everyone - I just had an unpleasant conversation with a bidder I currently won't name. He's refusing to pay for lots 895, 896, & 913 because he disagreed with our auction terms. It states right in the terms that
- "If you are a successful bidder in one of our online auctions, the credit card you provided at registration will be billed shortly after the auction closes, and a receipt/invoice will be emailed to you."
We are not asking everyone to like our terms, but this is what has been setup and it what must be followed if you'd like to bid. A couple hundred people have no problem with this and have no complaints. Their cards were charged and all is well, pickups are happening already and shipments are in process.
This Bidder went on to tell me how we are being bashed on this forum. I have not searched high and low but I am certainly trying to respond to all questions, concerns, or complaints. After he told me how we are being bashed about how we do business he told me I should change the terms which he doesn't like. I told him it was ridiculous to be told to change my terms by a bidder when so many bidders can follow the terms without issue.
So look for these trains the bidder is refusing to pay for to be resold in a subsequent auction and PLEASE - Read our terms and conditions and ask any questions prior to signing up or bidding. We are quite reasonable people are always open to suggestions, but we are not going to deal with being told we are wrong or we aren't doing business how we should be (references other auction houses) etc. Should this gentleman change his mind, he's welcome to contact us.
As always, we appreciate your support. Thanks!
Jared Schoenly
Well, I thought I might update on this situation. I gave the buyer the benefit of the doubt and since his bank closed a card for him, we quoted shipping and arranged an alternate payment to rectify this purchase. It has been since Oct 1st now that I was told "Payment was sent" for the items/shipping and this buyer's payment has not arrived, nor has he had the courtesy to respond to a few voicemails or emails. That's 25 days now with no communications. We certainly like to work with everyone and do our best but this type of buyer makes it hard for us not to call them out by name. I do hope that the person is OK, but I feel some response could be made about this matter by now. Guess these items will be on the market again in the future.
Thanks to everyone who has continued to support us and MTH on these sales!
Jared
