My understanding is that Lionel requires people to spend a week in Ohio in training.
In terms of the "responsibility" of the poor slob who just dropped $1000 or more on a defective loco and is looking at a fee to get it fixed under warranty - this is an MTH issue to rectify. Or, to put things in perspective, you should also be OK if your new car that's under warranty has defects and your local dealer tells you that he charges a $500 fee for every warranty visit. Same goes for your toaster, refrigerator, oven, etc. Please...
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