Hello MTH,
I apologize for using this open forum to contact you; however, I haven't been able to contact your staff in any other way.
I have tried to get in touch w/Jacob several times to set up a time/method for picking up my two repaired steam engines. I spoke w/Andy on June 22, 3:25 p.m., about picking up my engines. Jacob did not call me after June 22. I left a follow up message with Andy on June 25; however, I did not receive a response. A short while ago. i.e., July 9, 4:25 p.m., I left another message with Andy.
Let me note that I live in Rockville, Maryland, and understand Maryland's COVID-19 restrictions and phased reopenings. Furthermore, I understand that MTH has furloughed some of its service staff.
I dropped off my Premier ESE and J on December 11, 2019. As far as I can tell from the MTH web site, the locomotives were repaired on or before April 14, 2020. MY RMA is 011479. I would like to find out how much the repairs cost and arrange a time to make a curbside pickup. I understand that curbside pickups are allowed under phase 2 of the Maryland COVID-19 regulations. As required under Maryland regulations, I will wear a mask. Also, I'll wear gloves. I keep Lysol wipes in my car.
Maybe it would be easier for your to contact me by e-mail. If so, that's fine. Use the e-mail address listed in my OGR profile. (I would rather not list my phone number in OGR post.) I would really like to pay for the repairs and pick up the locomotives.
Thank you.
