There must be some kind of problem with the MTH online ordering system if it is putting out an $18 minimum charge for small parts orders. I just received an e-mail from Midge at MTH and the minimum shipping and handling charge is $9.75. I've seen this before in online systems; they just don't do the shipping correctly.
The big disappointment was that, as I feared and expected, the large majority of what I wanted wasn't available. MTH just does not stock any kind of trim parts at all. No hand grabs, stirrups, brake stands, etc. which is of course the stuff that is most likely to get broken. All I will be able to order is a few smoke unit and coupler parts. And, to add insult to injury, Midge only saw my e-mail from last month today. It got kicked into her spam folder, which is why I didn't hear back. Not her fault - the computer decides.
MIdge is a treasure and does her very best, but thanks to a higher-level lack of interest in customer support, getting MTH parts is still a very frustrating experience.
