@bigkid posted:Making it wired only serial in their eyes prob was a way to move ppl kicking and screaming to the new standard, wifi through an app.
When you remove something that has great value to your customers and replace it with something that has far less value in their eyes, even if you believe that it shouldn't, you had better expect serious pushback.
Perception is reality.
The essence of modern quality movement (1970's to about 2020):
- The customer is always right..
- In the unlikely event you believe that the customer isn't right see No. 1 above.
Over my career, for the last 40-something years, I've had to eat, sleep, and regurgitate this message every single day.
Dragging your customers through anything is a bad way to do it. Even pushing with all your might violates these principles.
Leading the way would help immensely. However, we don't see any leadership here -- only excuses about "why" things have to be the way that's being proposed, and "why" they can't be any other way.
Mike
