@Vernon Barry posted:
...Warranty Terms On Products Produced After June 1, 2021
Items shipped after May 31, 2021, will carry a one-year warranty from the date of manufacture for the MTH Authorized Retailer who sold the product. Any defective items should be returned to the dealer where purchased. If the dealer has trained service techs, they can offer to repair the locomotive (MTH will supply warranty parts as needed free of charge. If parts are not available a refund will be given to the dealer). MTH will no longer provide repair service on any products at its corporate headquarters. If an item is defective and cannot be repaired, it needs to be returned to the original purchasing dealer and the end-user can obtain a refund from the retailer. The original purchasing dealer will then return the item to MTH for credit. Customers may want to request that their items are tested by the retailer prior to taking the item home. All items are tested by M.T.H. Electric Trains prior to shipment from our production facilities.
Just to emphasize, in case anyone missed it - another thing to keep in mind regarding the warranty on newly-issued items is there's a good chance that your only recourse on a problem is to get a refund if your dealer doesn't offer service or the parts aren't available. This can be especially disappointing if you preordered an engine for a favorite road name and waited several months for it to arrive.
