One more thought. There is a known bug wherein if you have multiple WIUs powered up but one of the connected TIUs is not powered up. It causes timeouts and issues because the system doesn't get a response from the dead TIU.
So, for testing purposes, make sure there is only one WIU powered up or, if there are multiple, be sure all TIUs are powered up (red LED).
The update we're working on has this issue corrected. In theory, user's wouldn't have WIUs powered without TIU power but, we ran into it here and so, we're modifying the app to ignore any unresponsive TIUs and just carry on with any that are alive.
This is another example of how the system will keep improving. If you kill all the weird corner cases and unusual bugs, the net result is a more robust and stable system. We've not spent a lot of time polishing the premium app as we were busy developing the Explorer hardware and app. So, now our attention is turned back on cleaning up some things on the power user side.
