Reply to "My new Lionel A-6 UP Steam Locomotive arrived - PICTURES ADDED"

stangtrainOGR Forum Member SUPPORTING MEMBERDIGITAL SUBSCRIBERMEMORIAL SUPPORTER

UPDATE 2/24/2020:

I contacted (called) Lionel service and promptly received via email an RA on 2/5 with a prepaid return shipping document; Lionel received the engine from me on 2/10, repaired and shipped it back to me on 2/20 and I received it here today 2/24. So their turnaround was only really 10 days.

It works great and came from Lionel service with a nice note stating that the seal on the box meant that they tested it before it left their hands originally..I know that Side Track Hobbies also tested it before they shipped it to me. I suppose that it somehow was damaged from shipping to me (in CA) from MD but was okay from China to NC and then to MD.

Parts replaced include an RCMC board, a smoke unit motor and smoke unit batting.

Am I happy that I received an engine that didn't work right? - no, BUT I am now pleased with my 70th birthday present to myself and glad to know that Lionel is ready to do what it needs to do when things like this happen.

2/24/207:32 PM

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