John Rowlen posted:I spoke to a new Lionel Service rep about the faulty repair of my Allegheny, and she said that is out of warranty and that there is nothing they will do. She refused to let me speak with Dean. I have purchased over $200,000.00 in Lionel and Atlas O in the past three years and this is how I am treated. I have sent over 40 engines, passenger cars ,and sound boxcars in for service. Some had to go back for service a second time including my SP Cab Forward for pinched wires and then a new control board. Both Pennsylvania M1a engines needed new boards because the factory board did not operate properly in conventional. Something is not right in the universe.
I would buy from my local hobby shop, but they refuse to bring in the high priced Lionel engines. I bought a Nickel Plate Berkshire #765 that arrived at my local hobby shop with all wheel journals broken. Another hobby shop will not bring in the higher priced Legacy engines, even with 100% deposit. They don't want the treat of a return if it does not work. They have since closed. "The future of Model Railroading."
Sincerely, John Rowlen
Go over the head of the bad customer service rep. Email dean directly and explain the problem. I would also let him know what the rep said. Dean will get your engine fixed. He is a great guy to deal with.
