Ray Lombardo posted:What is pictured is obvious shipping damage. Sorry to hear of the issues but if possible try to find an authorized repair facility closer by so you can handle it without the fedex, usps, or ups gorillas handling it.
Since the piece wasn't in the wrapping, I question this being shipping damage...
machinist posted:Another surprise-upon unwrapping the lead power unit from its foam/plastic wrap, there was a gear from the lead power truck laying loose, plastered between the foam and the side of the body(not on the bottom where the truck is-but up along the side). There is an impression of the gear and it's grease in the foam where it was. In addition, there is a piece of the truck sideframe broken off(looks like a step) on one side. This was not broken when I sent it in for repair and the broken part is not in the wrappings.
